Refund policy

Thank you for shopping with AZALU. Please read our policy carefully before making a purchase.

 

No Refunds

All sales are final. We do not offer refunds on any items, for any reason, including but not limited to change of mind, incorrect selection, or delayed delivery.

Exchanges Only

• The item must be unused, unworn, and in its original condition, with all tags and packaging intact.

• Proof of purchase (order confirmation or receipt) is required.

• The exchange request must be initiated within 30  days of the purchase date. Items received after this window will not be eligible.

• The replacement item must be of equal value. If the new item costs more, you'll need to pay the difference; if it costs less, we do not refund the difference.

How to Request an Exchange

1. Contact us at azalu@azalu-store.com within 30 days of purchase, including your order number and reason for exchange.

2. Once approved, ship the item back to us at 1109 regency ct, Schaumburg IL 60193. (customer is responsible for return shipping unless the item is defective).

3. Upon receiving and inspecting the returned item, we'll process your exchange and ship out the replacement.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 30 of delivery with photos of the issue. We will offer a free exchange or store credit in these cases — no refunds are issued.

Non-Exchangeable Items

For hygiene and other reasons, all items cannot be exchanged. 

Contact Us

Questions? Reach us at azalu@azalu-store.com.